Shipping policy
Shipping Policy
At Maison Bonus, we are committed to delivering your order quickly, safely, and with care. Please review our shipping policy below for full details.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
Shipping times vary depending on your location:
- United States: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or high demand periods.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time be sure to check our homepage for current offers.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the system.
Lost, Stolen, or Delayed Packages
Maison Bonus is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your package is delayed or missing, we recommend contacting the shipping carrier directly. However, feel free to reach out to us we’re happy to assist where we can.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at info@maisonbonus.com
International Shipping & Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
Maison Bonus is not responsible for delays caused by customs.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
info@maisonbonus.com